FAQ

Name: Rasav jewels
Address: G-1-38, Gems And Jewellery Zone, Epip,, Sitapura Industrial Area, Tonk Road, Jaipur, Rajasthan 302022, jaipur, rajasthan, 302022, India
Telephone: +91 0141 402 5021

Registration : -

Do I need to register to shop at http://www.rasavjewels.com?
No, you don't required to register yourself to shop at http://www.rasavjewels.com
Will my personal details will remain secured?
Yes, your all personal details related to your registration will be 100% secured with us.
Is there any charges/fee for registration?
No, there is no need to pay any fee/amount for registration, it's totally free.
What Should I do? If I forget my Login id & Password?
Once you have registered and have lost your password then you have to click on "Forgot password" and submit your email or login Id after that we will send you a new password.
How can I change my password?
If you want to change your password due to any reason, then you can go through the edit section of my account page.
Is there any possibility to edit my personal details like address, phone number, e-mail address?
Yes, there is possibility to edit your personal details accordingly in the sections of my account page.
Is it possible to change my email address?
Yes, if you wish to change your email address then you can edit your email Id in the section of my account page.

Buying online : -

How can I place an order online?
Please go through the following steps one by one:
- First of all, select your desired Jewellery, which you want to buy "Add to your Shopping Bag".
- Then Click on "Checkout" if in case your order is final. If not, "Continue Shopping"
- After shopping fill your name and email address on the Checkout Screen to proceed for Billing and Shipping.
- Fill your shipping details like shipping address, contact name, contact number etc. and choose the Payment options.
- Select the Payment method and then place your order
- Once you have done, you'll receive a confirmation email from our side on order to the e-mail that you have submitted during placing of the order.
How do I cancel an order after submission?If you have submitted an order by mistake, contact us on our Customer Service Department at +91 9829465386 (10:00 AM to 5:00 PM IST 5 working days) or drop a mail at ecom@rasavjewels.com as soon as possible to cancel your order. We will try to stop the order, but remember that our order-fulfilment system is intended to get orders shipped and on their way to our customers as quick and with efficiency as possible. If the shipping process, then we will not be able to stop the order. If your order is not cancelled, then simply return it again to us according to company's return policy. Please check company's return policy details.
would happen if I place a duplicate order?
If you think that you have placed a duplicate order, please contact our well experienced Customer Service team at +91 9829465386 (10:00 am to 5:00 pm IST 5 working days) or inform us via email at ecom@rasavjewels.com and hope they will make sure that everything gets sorted out to your satisfaction ASAP.
Is it safe to place any order on the internet?
Yes, at Rasav, ordering online is 100% safe, using any of your payment card with us. We use the latest security technology and payment methods, which includes data encryption, server authentication, along with message integrity – that is like keeping your credit card, debit card and other payment card information in a bank vault.
Are the prices on http://www.rasavjewels.com flexible?
Although, Rasav listed price is final, surely you are still getting an astonishing deal with us. At http://www.rasavjewels.com, we always offer to our customer the best price with the excellent quality items.
Do you accept an international order?
Yes, we ship all over the world, just email to us at ecom@rasavjewels.com and our customer service team will tell you about international shipping policy.
Can I place an order by phone?
Surely, after selecting the jewellery on our website, you can order the desired item by phone. Our customer Support executive team member will shortly help you with placing the order. You can contact us at +91 9829465386 (10:00 AM to 5:00 PM IST 5 working days).

Payment Methods & Privacy : -

How can I make the payment for any jewellery that I ordered through online http://www.rasavjewels.com website?
Rasav offers you different methods for making the payments such as online debit card, credit card, Paypal and Bank Transfer etc. Your account information will be confidential 100 % secure and we use Data Encryption technology for protecting the card information. Hence, our payment methods are totally risk free.
Will there be any hidden price?
Here you will never find any hidden prices over the product at all. Only that price we will charge which we have to set on the product otherwise no extra charges are taken on shipping also. The total price which we is mentioned on the specific product will be the final price.
Will the costs displayed on your http://www.rasavjewels.com website subject to any kind of changes in price henceforth?
Yes, probably it can be change in future because it depends on the market value. But in whatever prices you have ordered/purchased with us, we will charge you the same price at the time of your ordered price.
How can I do payment with Credit and Debit card? Is it safe with Rasav?
We accept Visa card, Master card and also international card. You are required to shop with us to enter the 16 digit number along with CVV number that is featured on your card to initiate the payment. We assure you that all your debit, credit and other payment card information will be 100% secure with our Data encryption technology which protect all the card details.
How does the online payment method work?
The debit or credit card and other payment card details which you provide on the payment gateway page will be authorized by the bank and debit/Credit Card Company. Once we receive the authorization, we will finalize your order.
What could be the reasons to refuse my credit card?
There are many reasons to refuse your debit or credit card, we are mentioning below:
- If the card number which you have typed/filled in the tab is wrong.
- If the card does not have sufficient credit balance remaining to pay for the order.
- If you're billing address, which you have entered in the order form does not match with the address in your debit or credit card statement.
- If you have entered wrong expiration date to your card.
What are the debit cards and credit cards you accept and what banks would be supported under the online banking option?
We accept credit card, debit card and an international card also. Apart from that you can choose also online net banking facility that is provided by the major banks of India. To know more about our different payment option you can go through following page to click here payment options.

Shipping & delivery Questions : -

Where do you deliver within India?
We deliver to all over in India.
Do you deliver out of India?
Yes, we deliver out of India also, but you have to confirm with our customer support expert team by dropping a mail at ecom@rasavjewels.com or call at 91 9829465386 (10:00 am to 5:00 pm IST 5 working days).
What would happen if I am not at home, when you delivered?
Our courier agents will always drop a message or give a call to confirm that you are available at home or not. If our agent reach at home when you are not available, then in such circumstances we will try to deliver the product to you again. And coordinate with the courier team, so that product gets delivered to you at the correct time.
How many days will you take to deliver an order?
The delivery of the product depends on the kind selected by you it usually depends on the type of product. For domestic market it will take 3 to 15 working and it normally takes up to 15 to 30 working days to deliver the item in a safe condition out of India.
I am the recipient of my product, but I had gone out of station, will you deliver my order to my family members?
Yes, we can deliver your product after conversion to the recipient, if recipient say yes, in that case it is delivered to the family members. Our courier agent then can shipped to your family members with safe condition.
Can I place an order for delivery to multiple addresses?
No, an order cannot be delivered on multiple address, but multiple orders can place on multiple addresses according to you.
How can I track the status of my Order?
You can track the status of your order on our website by clicking on "Track Order" after login.
Who will pay charges for the return shipment?
In such case if you are not satisfied with your purchase by any reason and you want to return the product as per our Return Policy, you do not have to pay any charges for the return shipment.
What can I do if the Product has reached me in a damaged or defective condition?
In case you get a package that is damaged or defective, then do not accept it and immediately inform us. If you accept the delivery and henceforward, you realized that the package is damaged or defective, please feel free to get connect with us within 7 days of receiving the package. For further details go through our return policy.

Return & Refund Policy Questions : -

What will happen if I receive a defective or damaged item from you?
In such case, please contact customer support team immediately along with your order number and wait for their next instructions t to return a defective or damaged product. And this defective/damaged item you have to send within 30 days. We will entertain your request within 7days.
What about your return policy?
Rasav offers you free 30 days return for all our Jewellery. Simply you would like to return your jewellery and want the 'money-back' then you can do it within 30 days. Please note some minimum handling charges will be involved and you can get your cash-back in 2 weeks after your return jewellery. For More details you can visit our return policy page.
How long will it take to respond my question/Queries?
We respond to your queries within 3 working days. For instance, if you send any query to us on Saturday & Sunday that means your request will count from Monday onwards.
How can I buy those Jewellery that is not listed on your website?
In such case you can drop a mail at ecom@rasavjewels.com according to your requirements and also can call us at +91 9829465386 (10:00 am to 5:00 pm IST 5 working days).
What would happen if any jewellery that I have order is out of stock?
If any jewellery is out of stock, then it will be displayed with the tag of "Out of stock" in the shopping catalog. You will be informed by us immediately.
If my mind changes after shopping anything can I return it?
Yes, you can return, but make sure it must be unused or packed products. For more details, please go through our returns policy.
Want to return any product then what procedure do I have to follow?
Firstly, for this you have to drop a mail at ecom@rasavjewels.com call us at +91 9829465386 (10:00 am to 5:00 pm IST 5 working days), and make sure to request of should be returned within 7 days from delivery of the product to your shipping address. We will do further process regarding the subject of unused condition, original packaging along with original tags and invoice, After Completing this procedure when our expert found 100% in original condition, then we will refund you back within 30 days. Kindly, note we'll not entertain any request beyond 7 days For Details please go through our returns policy.
How will I get my money for the products that I have returned?
You will get your money in the same manner you have paid at the time of purchase online with us.

Jewellery Questions : -

Can I order customize design in jewellery?
Please call our expert at customer care department at +91 9829465386 (10:00 am to 5:00 pm IST 5 working days) and they will help you.
Can I get the jewellery with different gemstone or metal which you have not offered in your shopping catalog?
For this you have to call our customer care department team at +91 9829465386 (10:00 am to 5:00 pm IST 5 working days) to resolve your problem.
Does the price includes the chain in the pendant as shown in the image?
No, the chain has been used only for aesthetic purposes and the price of the chain is not included in the pendent as shown in the images.
What is guarantee to your products?
The jewelleries of Rasav comes with a certificate of authenticity sponsored by third party Guarantee about the Quality of the products
How can I search a particular jewellery on your website?
Easily you can search and find out your choices of jewellery from our inventory if available with the help of search tab, which will appear on every web pages.
How can I buy ring, if I don't know the ring size?
Rasav offers a chart for those who don't know their ring size. Measure your finger by wrapping a thread around it. Find the length of the string that makes exactly one loop using one ruler. A reference chart is provided to determine the ring size.
Will you provide my jewellery with packing?
Yes, we will provide your purchased jewellery with exclusive Rasav Boxes packing.
Will you sell authentic and certified jewellery?
Yes, we deal in authentic and certified jewellery.
Will you provide Certificate on jewellery and diamonds?
Yes, we will provide you certificate on jewellery and diamonds. Rasav always deals in quality and genuine price with our clients.
Can I resize my Ring, after purchased and shipped?
Yes, we offer for resizing your ring, if is it possible then we can do it within 30 days from shipping date. Make sure it's all about your own cost.

About Rasav : -

Where is the office of Rasav Jewels located?
Our Showroom is located at MI Road and our main office is located at EPIP Jewellery zone in Jaipur, Sitapura. We design and manufacture all our jewellery in India.
What makes Rasav different?
Rasav is different because we always make bright effort to bring an excellent range of fine jewellery designs for our clients within India along with unique online shopping experience.
Do you offer any extra discounts?
Yes, we give you discount on gemstone jewellery, but we do not offer any extra discounts on gold & diamond jewellery. Already our prices are best in comparison to other jewellery store, just because of we are manufacturer and designer of jewellery. Rasav Jewellery are offered directly from the manufacturer and with no overheads such as any rent, inventory costs, etc. So we are able to pass all these benefits to all our customers by honestly.