Return & Refund policy:
We at Rasav Jewels try to give the best product to our client taking care of their feeling. If due to any reason you need to return the product or exchange then also we are ready at your service.
Return of defective and damaged Jewellery return
If you receive any defective and damaged jewellery from us, then immediately drop a mail to Rasav at email@example.com
or Call us at +91 9829465386 (10:00 am to 5.00 pm IST 5 working days) to our well experienced customer support department along with the details of defective order number, order name, tracking number etc.
How to return Refund of the money
If you want to return our jewellery and want to refund the money by any reason, then Rasav offers you free 30 days return with 100% refund for all our Jewellery. In other words if you wish to return our jewelley and want the "money-back," we give this facility too. Make sure that minimum charges would be involved and you can easily get the money-back within 14 days on jewellery. Few steps are there to refund the money for tampered jewels.
1. Drop a mail along with complete information of the product like order no. order Id, order name, tracking no. etc. at firstname.lastname@example.org
after mail you have to call on the customer care department at +91 9829465386 (from 10:00 am to 5.00 pm IST 5 working days).
2. However, make sure that jewellery must be secure with the original packing materials, unused packing, certificate, along with original tags and invoice provided by Rasav. After this our return expert team will analyze that it is 100% in original condition, then we will refund you back within 30 days. Kindly note that we will not entertain to any request beyond 7 days.
3. When your package is ready for return, just make a call to our customer support team during working hours we will send a courier to pick it up from you.
4. As we receive your returned product from you in well condition (according to terms & conditions), we will 100% refund you the money shortly.
5. Please ensure that you return the tampered jewellery within 30 days because after 30 days we will not entertain any request.
Rasav Jewels offers the facility of exchange of product any time after 30days too. We offer a lifetime exchange on all our jewellery. If at any point of time you wish to Exchange or Upgrade the items, we will happily provide you with an Exchange offer with following terms:
- Jewellery products consisting of studded Diamonds Exchange at 80% of current market value
- Jewellery products with only of Gem stones Exchange at 70% of current market value
- Plain Gold Jewellery, unstudded products and Gold Coins Exchange at the prevailing rate of gold.
- Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs.10,00,000/-.
- The current market value will be determined by Rasavajewels.com